FREQUENTLY ASKED QUESTIONS | GENERAL

CONTACT US & HOURS OF OPERATION

If you would like product and pricing information, the Bio Sculpture USA Customer Service team is available to assist you five days a week (Monday through Friday), from 8:30AM to 5:00PM Pacific Standard Time. Please note that our offices are closed on the weekends.

For order status information or other assistance with an order you have already placed in the Bio Sculpture USA Online Store, please contact Customer Service at (800) 770-4493.

Bio Sculpture USA will be closed for the following days and public holidays:

2022
January 1, 2022 – New Year's Day (Friday)
April 15, 2022 – Good Friday (Friday)
April 18, 2022– Easter Monday (Monday)
May 30, 2022 – Memorial Day (Monday)
July 4, 2022 – Independence Day observed (Monday)
September 5, 2022 – Labor Day (Monday)
Please note: Any online orders placed during the above dates will be shipped on the next business day.

Thanksgiving Holiday Weekend
November 23, 2022 - Thanksgiving Eve (Wednesday)
November 24, 2022 – Thanksgiving (Thursday)
November 25, 2022 – Thanksgiving (Friday)
Please note: Any online orders placed during this time will be shipped on Nov. 28, 2022

Christmas Holiday Closure:
December 23, 2022- Christmas Eve observed (Friday)
December 26, 2022 Christmas Day observed (Monday)
December 27, 2022 (Tuesday)
December 28, 2022 (Wednesday)
December 29, 2022 (Thursday)
December 30, 2022 (Friday)
January 2, 2023 New Year's Day observed (Monday)
Please note: Any online orders placed during this time will be shipped on Jan. 3, 2023

2023
January 2, 2023 – New Year’s Day Observed (Monday)
April 7, 2023 – Good Friday (Friday)
April 10, 2023 – Easter Monday (Monday)
May 29, 2023 – Memorial Day (Monday)
July 4, 2023 – Independence Day (Tuesday)
September 4, 2023 – Labor Day (Monday)

Thanksgiving Holiday Weekend
November 23, 2023 – Thanksgiving (Thursday)
November 24, 2023 – Thanksgiving (Friday)
Please note: Any online orders placed during this time will be shipped on Nov. 27th, 2024

Christmas Holiday Closure
December 25, 2023 – Christmas (Monday)
December 26, 2023 – The day after Christmas (Tuesday)
December 27, 2023 (Wednesday)
December 28, 2023 (Thursday)
December 29, 2023 (Friday)
January 1, 2024 – New Year’s Day (Monday)
Please note: Any online orders placed during this time will be shipped on Jan. 2nd, 2024

For general inquiries or information please email us at  info@biosculpturegel.com

- Account holders name
- Invoice Order Number
- Email address or phone number (only necessary if the above information is not known) 

Bio Sculpture USA offers customer support and technical assistance to Bio Sculpture USA-certified manicurists and cosmetologists. Also, to Bio@home customers who use our retail brands for home use and need help.
Feel free to call us at 1(800) 770-4493 or email us at info@biosculpturegel.com.

ORDERING

There are over 30 Bio Sculpture International Distributors located in different countries around the world. If you would like to purchase Bio Sculpture products from outside of the United States, please see our International Distributors to find a Bio Sculpture office that serves your country.

 

Bio Sculpture USA sells and ships professional gel products to US state board licensed nail technicians and manicurists only.
As a state board licensed Pro, you cannot purchase professional gel products for resale. Bio Sculpture USA reserves the right to refuse or cancel orders of professional products purchased for resale to the public or any professional other market. Furthermore, your account will be permanently closed. 

Please visit our Bio@Home Retail use page.

Bio Sculpture sells an extensive range of Ethos Natural Nailcare products and Gemini Nourishing Nail polishes for home use in our Bio@Home Retail Store.
You can also purchase products from our Spa Line, Tools and Accessories, Gift Cards and Gift Packs, and many other items that are available to both Professional and Retail users.

Bio Sculpture USA will send a confirmation email of your order, along with your tracking number. A hard copy of your invoice & receipt will be sent in the same box as your products.

Bio Sculpture USA has no minimum orders in the Professional Online Stores after meeting the requirements to open a Pro account.

However, the purchase of a BIOGEL Professional Starter Kit is required for licensed Manicurists Cosmologists to open a "Professional" account to purchase BIOGEL products. A free eight-hour training class for one person is included with each Kit.

There is no opening order for EVO. EVO Pro Starter Packs are available to choose from, however your purchases cannot include any BIOGEL products.

As an @Home use Retail customer, you have no minimum order requirements to purchase any @Home use retail products. (Please note, our gel products (BIOGEL and EVO) are for Professional use only)

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time. It does not include transit time. Bio Sculpture USA does not begin order processing until it receives all the information required and full payment.

Orders placed for in-stock items that are eligible for same day shipping must be received before 1:00PM (PST) pending payment processing.

Please go to "My Account" to view all your previous orders (you must be signed into your account). From there, you can confirm if you placed a duplicate order or not. If you see a duplicate order, please call Bio Sculpture USA Customer Service at 1(800) 770-4493. Your order can be canceled as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call the shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to Bio Sculpture USA.

Please go to "My Account" to view your order status (you must be signed into your account).

Online orders cannot be changed once you have submitted payment. Contact us immediately after placing the incorrect order to request any possible changes or cancellations.

Online orders cannot be combined. However, if you call before the orders are processed, one shipping charge can be refunded (with a 4% credit card fee charge applied) or you can request the difference to be placed as credit on file for future orders.

Log in using your current login ID (or email) and password.
- Click the My Account button located at the top right of the Bio Sculpture USA webpage.
- Click Account Settings on the left.
- Change your login ID by updating your Username or Email address accordingly.

-Contact  Bio Sculpture USA Customer Service at 1(800) 77 4493 or send us an email at info@biosculpturegel.com.

No, the BIO SCULPTURE USA Online Store is the only place to view product information. We hope to have a PDF catalog available for download coming soon.

If an item is found to be on backorder, once the order has been placed, it will automatically be placed on your backorder list. If you were already charged for the backorder item, you will be refunded for that specific item only. The remainder of the order will be shipped (orders will not be held back if a product is backordered).

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered, and you're still missing an item, check through the packing material for small items that might have shifted around during transit. If you're unable to locate an item. Please contact us through our website contact form or call Bio Sculpture USA Customer Service at 1-(800) 770-4493.

 Find the items you would like to purchase by using the appropriate navigation menu.
- Click on the product picture to open the “Shopping Size Options.”
- Click "Add to Cart" for each item you want to purchase.
- If you are purchasing more than one unit of an item, input the desired quantity and click "Update Quantities."
- If you need to shop for more items, click "Continue Shopping."
- After you've added all the items you want to purchase to your shopping cart, you can enter your shipping zip code and select a shipping method to view estimated the shipping cost.
- The total charges are an estimate on this page and will be finalized in the next step of the checkout process. If everything is to your satisfaction, click "Checkout."
- Next enter your desired billing and shipping information, including your credit card details (your card will only be charged on the following page).
- After verifying everything, click "Place Order" to purchase the items. A confirmation email will be sent to your email address.

The total order cost will include the price of the products on the day of shipping, plus any applicable county taxes and shipping charges. Bio Sculpture USA reserves the right to change prices for products displayed at the Bio Sculpture USA Online Store at any time to correct pricing errors that may appear on online.

BIO REWARD POINT PROGRAM

Bio Reward points are available to Bio Sculpture USA brand-certified manicurists only. Once your Bio Sculpture certification registration form has been received (after you attended a certification training class), you will be able to earn and accrue reward points, which are then redeemable at purchase towards the cost of your order. Rewards are an added bonus to your shopping experience and are just one of the ways we thank you for being a loyal customer.

Bio Reward allows you to earn points for specific actions you take. Bio Rewards are awarded based on purchases and customer actions such as submitting reviews, referring customers, etc., which can be applied as discounts to orders.

The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Points and Values
Silver Members- Earn1%cash back. For every1000 Loyalty Reward Points accumulated, one will earn $10 cash back.
Gold Members- Earn 2% cash back. For every1000 Loyalty Reward Points accumulated, one will earn $20 cash back.
Platinum Members- Earn 3% cash back. For every1000 Loyalty Reward Points accumulated, one will earn $3 cash back.

Loyalty Reward Points cannot be accumulated, if credit on file (for returned products) was used to complete a purchase. It can also not be used as a portion of the purchase made with Loyalty Rewards or shipping costs or tax. Returns on purchases will be decremented against accumulated Loyalty Rewards.

You can redeem your Bio Reward Points at checkout or when placing an order over the phone. If you have accumulated enough points, you can apply them as one of the payment methods. The option to use Bio Reward Points, as well as your balance and the monetary equivalent of this balance, will be shown to you in the payment method area of the checkout.

Membership is free to all Bio Sculpture USA Brand Certified Customers. If you have previously been brand certified and did not receive Bio Reward Points, or if your online account has not been updated with your Bio Reward information, don't hesitate to get in touch with Bio Sculpture USA's Customer Service at 1-800-77 4493 Monday through Friday, am to 5 pm PST (Pacific Standard Time) excluding holidays.

If you have not yet been Bio Sculpture USA certified, please contact us with any questions on how to become certified, or to find out when the next available certification training class will be held in your area.

No minimum balance will be required to redeem Bio Reward Points. Please note: you'll still have to select another payment method if you do not have sufficient Bio Reward Points to cover the cost of your purchase.

No. When calculating the amount of rewards points earned, the shipping fees & any taxes are excluded.

Yes. When calculating the amount of rewards earned, all items which have been discounted will also be included.

Bio Rewards are only available to Bio Sculpture USA Certified manicurists and cosmetologists.
Bio Rewards can only be collected, used, and validated at Bio Sculpture USA.
Bio Rewards are non-refundable and cannot be transferred between members.
Bio Rewards are non transferable or exchangeable for cash under any circumstances.
- Bio Rewards will not be refunded for any canceled or lost in transit order.
- When buying with Bio Reward Points, you will still have to select another payment method if there are not enough Bio Reward Points to cover the cost of your purchase.
- When calculating the number of points earned, shipping fees & taxes are excluded.
- Please note: we reserve the right to change the above rates, rules, and regulations at any time without prior notice. The rate shown on our website's "Bio Rewards" page will always be current.
- Bio Rewards membership can be discontinued after 90 days' notice.

Please contact Bio Sculpture USA Customer Service with any questions. They can be reached at: 1-800-770-4493 Monday through Friday, 8am to 5pm PST (Pacific Standard Time) excluding holidays.

PRODUCTS

Bio Sculpture makes every effort to ship products within 24 hours. You will be contacted via email if product availability changes and be given a revised shipping estimate.

If you did not receive an email with revised shipping information and a tracking number, please contact the Customer Service team at (800) 770-4493 for order status information. 

*Given the popularity of some products, Bio Sculpture may restrict the number of such items that you may purchase. Bio Sculpture USA reserves the right to change quantities available for purchase at any time without notice.

Bio Sculpture USA makes every effort to supply you with the products you order. However, there may be occasions when Bio Sculpture USA confirms orders and then is notified that it cannot supply the quantities ordered. These occasions can include when a specific product is placed on backorder or has been discontinued, or a pricing error was found. Bio Sculpture USA will contact you immediately to suggest alternative products that might meet your needs. If you do not wish to order alternative products, Bio Sculpture USA will cancel your order for those products or your full order depending on your request

BIOGEL is for professional use only. The PRODUCT FAQ page for BIOGEL can be found here

EVO Gel Polish is for professional use only. The PRODUCT FAQ page for EVO can be found here

WARRANTY

Personal Use: Products may be returned for a refund within 5 days of the invoice date. Exceptions are noted on the Return & Refund Policy for products that are not refundable. A 26% restocking fee will apply for all refunds on non-defective products.

Professionals:
For Bio Sculpture Gel returns please refer to the Gel Return Policy section below.

Bio Sculpture USA offers a three month Limited Warranty against electrical defects in materials and workmanship on Bio Sculpture Lamps sold and purchased within the USA. If the purchased Lamp has any electrical defaults within the first three months, please contact Bio Sculpture USA Customer Service at 1(800) 770-4493 to arrange for a replacement lamp and information on how to return the defective lamp.

You may also review Bio Sculpture®International’s Limited Guarantee on Lamps, including its limitations and exclusions, before you purchase, by clicking the appropriate link below. By purchasing from Bio Sculpture USA, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review Bio Sculpture USA warranty terms, and have done so to the degree you need to be familiar with them, and that you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.

PAYMENTS

Bio Sculpture USA allows you to make your purchases using any of the payment methods listed below. Please read our policies carefully, especially with respect to payment methods, before you place your order: Credit, Debit, and Check Cards

Whether you order online or call your order in, you may pay by credit, debit, or check card. Bio Sculpture USA will not bill your credit card or process a transaction under your debit or check card until your order is shipped.

Bio Sculpture USA accepts American Express, Discover, MasterCard, and Visa credit, debit, or check cards associated with a billing address within the United States. Click here* (link to US Sales Only) for more information.

Debit and check cards have daily spending limits that may substantially delay the processing of your order. Please make sure that your daspending limit is higher than your purchase total before placing your order.

Bio Sculpture USA requires the credit, debit, or check card security code for your card for any telephone or online purchase to protect against the unauthorized use of your card by other parties. The security code is an individual three- or four-digit number specific to your card that may be printed on the face of your card above the embossed account number on the front (if American Express), or on the back of your card, on the signature panel (if Visa, MasterCard, or Discover).

C.O.D. (Cash on Delivery) UnfortunatelyBio Sculpture USA does not send any products C.O.D. This goes for both purchases online or by phone.

Security is a top priority at Bio Sculpture USA. When you submit sensitive information via the website, your information is protected both online and offline.

Is it safe for me to use my credit card? What security features are in place to safeguard my information?

Yes. Our site is equipped with Secure Socket technology (SSL). When you access www.biosculpturegel.com you will notice that the URL changes to https://www.biosculpturegel.com after you enter the website. The (s) after the (http) shows that the website and online store are protected by SSL. Personal data you send us (name, company name, email address, credit card information, etc.) is encrypted during the transmission process and can only be decoded by Bio Sculpture USA.
Does Bio Sculpture Gel sell or release my personal information?
No. Bio Sculpture USA respects your privacy. We will not, under any circumstances, sell or release your information to anyone without your express consent.
What can I do if I am having trouble with my shopping cart? 
Shopping cart problems usually occur for one or more of the following reasons: Cookies are either not enabled, or your browser is configured to block Bio Sculpture USA cookies.  Or the computer you're using is behind a Firewall. Or the item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase. Or if you are using a browser released prior to Internet Explorer 11.
NOTE: In some cases, the cookies on your computer may become corrupted. If you have verified that biosculpturegel.com cookies are being accepted, and you are still experiencing problems with the shopping cart, please clear your cookies and cache and close your browser, and try again. If all else fails, try closing all open programs and restart your computer, or try from a different computer.

In addition to the price of your purchases, Bio Sculpture USA will charge sales tax on orders to California residents, based on your shipping address and the sales tax rate in effect at the time your order is processed. If you call in your order, the Bio Sculpture USA Sales Representative will provide an estimated dollar amount of your order, including tax and any applicable shipping charges at the time you place your order. If the sales tax rate does change before the product is shipped, the rate in effect at the time your order is invoiced will apply.

If you place your order on behalf of a tax-exempt organization or individual, please call Bio Sculpture USA Customer Service at 1(800) 770-4493. Be prepared to provide proof of your Resellers Permit. The organization or individual name on the order must completely match the CA tax-exempt certificate in its entirety.

CREDIT AND REFUNDS

Most refunds will be charged back to the original payment method within the refund period. Yes, we offer an in-store credit, which is available per request.

It takes approximately two business days to process a refund or credit back to your form of payment. It will take 2-3 business days for it to appear on your statement.

Once we receive the package, we will
contact you to let you know that we have received it. There may have been an
issue with the address, or some kind of issue with the shipper. Depending on whether the package was a return, or a shipping error, we will either resend you the package with the correct address, or we will credit you back in full, including any shipping costs you may have paid. If you paid via check or money order, we'll send you a check for the full amount.

A Return Merchandise Authorization number will then be automatically generated by our system, and an e-mail notification will be sent to notify you of the returned merchandise.

SHIPPING

Bio Sculpture USA makes use of UPS shipping that offers convenient and trusted shipping options. USPS options are available but ONLY after a required disclaimer for was signed. All products are shipped from a central Distribution Center in Irvine, CA.

UPS Ground ZONE Map for Ground shipments from Orange County, California

Ground Shipping: Products shipped via standard ground service is normally delivered within 1- 5 business days after shipment depending on what zone you are in. Please view map above for your zone to see transit time for your ground shipments.3-Day Shipping:Products shipped via standard service are normally delivered within 3 business days after shipment.
2nd Day Air: For an additional charge, Bio Sculpture USA offers this expedited shipping option. Products shipped via two-day air service prior to 1:00 p.m. Pacific time are normally delivered by or before 10:30 a.m. local time two business days after shipment.
Next Day Air: For an additional charge, Bio Sculpture USA offers this expedited shipping option through UPS. Products shipped prior to 1:00 p.m. Pacific time via Next Business Day Air service are normally delivered by or before10:30 a.m. local time one business day after shipment.
Next Day Air Saver: For an additional charge, Bio Sculpture USA offers this expedited shipping option through UPS. Products shipped prior to 1:00 p.m. Pacific time via Next Business Day Air Saver service are normally delivered by or before 5:30 p.m. local time one business day after shipment.

Most of Bio Sculpture USA shipments contain UV sensitive products. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorize Bio Sculpture USA to arrange for a delivery that does not require anyone to be at the delivery address. Visit the Shipping & Delivery section for details and applicable terms and conditions.

A required signature on the Disclaimer form seen below will be required before USPS shipping options can be used. A Disclaimer needs to be agreed to and accepted before USPS shipping options can be used.

USPS approximate delivery times are:
- USPS Express Service +/- 1-2 business days (overnight delivery to most U.S. addresses)
- USPS Priority Mail +/- 3 to 5 business days
- USPS Standard Post +/- 2 to 8 days business days.

These quotes are NOT guaranteed by USPS or Bio Sculpture USA.

United States Postal Service (USPS) Disclaimer Please be aware that although the United States Postal Service is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.). The United States postal service does not guarantee delivery time nor does it provide tracking.
Please keep in mind that if you choose the United States Postal Service as your method of shipping, Bio Sculpture USA will NOT be able to refund, reimburse or resend packages that are lost or damaged. We suggest our regular (UPS) United Parcel Service when at all possible for all shipments to ensure recourse for lost or damaged packages. These methods of shipping are trackable.

RETURNS

Always check your package upon arrival to verify the accuracy of the products received. If you are not satisfied with your Bio Sculpture USA products, you will need to contact Bio Sculpture USA Customer Service at 1(800) 770-4493 in order to request a Return Merchandise Authorization Number, and the address to send returns to. Returns without an RMA or returned to the incorrect address will not be given credit.

For sealed products, you have five days from the time you receive your item(s) to initiate a return. If the item is returnable and you send it back to us unopened in the original box, Bio Sculpture USA will offer you a refund based on your original method of payment. You must report the product to the Bio Sculpture USA warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. Bio Sculpture Gel will assess a 26% restocking fee on any returned products. All products must be returned with 3 calendar days AFTER notification or no return will be accepted.

Please note that Bio Sculpture USA does not offer returns or refunds on the following non sealed products: GEMINI Color Nail Polishes, ETHOS Natural Nail Care Products, Hygiene Prep, Quick Dry Spray, Nail Cleanser/Sanitizer, Gel Remover, Polish Remover, Hand and Body Lotion and Hand Wash, used files, cutters,  and brushes, and any individual items from any Bio Sculpture Kits or Packs. There are no returns on anything after days of invoice. Exceptions are at our discretion, for unused and unopened merchandise only. Customers are responsible for shipping cost on returned goods, as well as a 26% restocking fee.

If Bio Sculpture USA shipped your order, and for some reason you refuse it, handling and shipping charges will still apply. PLEASE ORDER CAREFULLY.

Note: Bio Sculpture USA recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Bio Sculpture USA or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during transit.

Always open and check your gels when you receive them to verify the accuracy of the products received. Gel products must be opened and stirred immediately upon receiving them. Bio Sculpture USA does not accept returns for products ordered incorrectly.

Placing an order for Gel from the Bio Sculpture USA store or by phone indicates your acceptance and agreement to the store terms.

Missing, damaged in transit, or defective Gel Products should be reported within 4 hours of delivery. A Return Merchandise Authorization number and the address to return these products will be provided.

Orders are double checked for accuracy, but human error can occur and mistakes can happen from time to time, so please check that the colors you ordered match the colors you received. All orders placed over the phone will be repeated back to you as confirmation of your order. Please make sure that the Customer Service Representative repeats the same items and colors you ordered for accuracy. 

Replacements: If an item is damaged or needs to be replaced, 
Bio Sculpture USA, at its expense, will ship a replacement of the same product. Bio Sculpture USA Customer Service Representatives will arrange for the replacement and the damaged or defective products' return.

Verify all Gel Colors 
by matching the Color Gel # you received to the Bio Sculpture Color Stix* (color swatch) BEFORE YOU OPEN the Gel jar seal.

There are No Returns on opened Treatment and Color Gels.

If you are unhappy with the Gel color received (do not open) or change your mind on the color, please call 1(800) 770-449 within 48 hours for a RMA #. (No returns will be accepted after 4 hours for unopened gel). When the product is returned because you changed your mind, you will be responsible for all shipping charges incurred. When Bio Sculpture USA receives your products, you will receive a credit on merchandise or you may select to replace it with another color or product of your choice for same value. There are no cash refunds available on treatment or color gels. Exceptions are at our discretion, for unused and unopened merchandise only. Customers are responsible for shipping costs on returned goods, as well as a 26% restocking fee.

If you have a leaked or open Gel jar, please make sure that the gel you are returning does not leak out while in transit: Open the gel jar and place a piece of plastic (or zip-lock bag) over the open jar with the cap off. Screw the cap back on the jar over the plastic. The plastic between the opening and the cap will prevent the gel from spilling out in the box while in transit. There are No Returns on any gel after 14 calendar days of invoice.

*Please note; Bio Sculpture Gel's results will not be guaranteed if used in combination with any other nail-care products.

Damaged On Arrival (DOA)
Bio Sculpture USA products are considered DOA if it was damaged in transit (leaked, broken). If you believe that your product is DOA, please call Bio Sculpture USA Customer Service within 48 hours of receiving your order. Bio Sculpture USA Customer Service will determine whether the product is DOA.

Replacement: Bio Sculpture USA, at its expense, will ship a replacement of the same product. A Bio Sculpture USA Customer Service Representative will arrange for replacement and the DOA products’ return.

If Bio Sculpture USA Customer Service determines that a returned product is not DOA, the product will be returned to you. If Bio Sculpture USA determines that you have misrepresented a returned products’ condition, and that the product is not DOA, Bio Sculpture USA may impose a $50.00 handling fee.

Bio Sculpture USA reserves the right to request a card (Visa MasterCard, AMEX or a Discover Card) to charge the handling and return shipping fee.

Instruction on how to pack products for Return
1. Please pack the damaged products you are returning in the same box you received it in. 
2. Fill the box with the same packing peanuts or use paper towels or newspaper to secure the products.
3. Close the box securely with box tape.
4. Place UPS return label on the box.
5. Hand the box back to the UPS driver, or place it in a UPS drop box.

Peal the return label off and place it on the box, making sure that the barcode is on a flat surface in order for UPS to scan the barcode (the name can be bent over the edge of the box but not the barcode.

POLICIES

Bio Sculpture USA is not responsible for typographical errors. Bio Sculpture USA reserves the right to cancel any order you have placed if there was a typographical error on the Bio Sculpture USA Store concerning the pricing or availability of any item you ordered when you placed the order.

Bio Sculpture USA reserves the right to change the terms and conditions of sale at any time without notice.

Bio Sculpture USA may make changes to any products or services offered at the Bio Sculpture USA Store, or to the applicable prices for any such products or services, at any time, without notice.

- Bio Sculpture USA reserves the right to do any of the following, at any time, without notice: (1) Modify, suspend or terminate operation of or access to the Bio Sculpture USA Store, or to any portion of the Bio Sculpture USA Store, for any reason. (2) Modify or change the Bio Sculpture USA Store, or any portion of the Bio Sculpture USA Store, and any applicable policies or terms. (3) Interrupt the operation of the Bio Sculpture USA Store, or any portion of the Bio Sculpture USA Store, as necessary to perform routine or non-routine maintenance, error correction, or any other changes.
- To the extent permitted by law, all sales at the Bio Sculpture USA Store are governed by California law, without giving effect to its conflict of law provisions.
- No Bio Sculpture USA employee or agent has the authority to vary any of the Bio Sculpture USA Store policies or the terms and conditions governing any sale.
- If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
- Bio Sculpture USA’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Bio Sculpture USA of any provision or any right it has to enforce these policies, nor shall any course of conduct between Bio Sculpture USA and you or any other party be deemed to modify any provision of these policies.
- These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.
- The Bio Sculpture USA Store provides access to Bio Sculpture USA data and, therefore, may contain references or cross references to Bio Sculpture USA products and services that are not announced in your country. Such reference does not imply that Bio Sculpture in your country intends to announce such products, programs or services.

ALL BIO SCULPTURE® PRODUCTS ARE 10-FREE (NON-TOXIC); FORMULATED WITHOUT THESE HARMFUL NO-NOS

Formaldehyde,Toluene, Dibutyl Phthalate(DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide,Xylene, Triphenol Phosphate,Sulfate or Sulphate, and Parabens.