- Hours of Operation
- Days Closed
- U.S. Sales Only
- Sales to End Users Only
- Proof of Purchase
- Minimum Order
- Order Processing
- Duplicate Online Orders
- Order Status
- Change Online Orders
- Combine two Online Orders
- Paper Catalog
- Back order products
- Items missing from Order
- Personal Use
- Professional Use
- How Does It Work?
- Exchange Rate
- Product Availability
- Out of Stock
- Product Warranty
- Money back guarantee
- Payment Method Secure Site
- Trouble with my shopping cart
- Sales Tax
- Tax-Exempt Orders
- Return and Refund Policy
- Damaged On Arrival (DOA)
Hours of Operation
If you would like product and pricing information, the Bio Sculpture USA Customer
Service team is available to assist you five days a week from 8:30AM to 5:00PM Pacific
For order status information or other assistance with an order you have already
placed in the Bio Sculpture USA Online Store, please contact Customer Service at
How do I contact Bio Sculpture USA through e-mail?
General inquiries or information requests – email@example.com
What information do I need to provide Bio Sculpture USA when I call, or e-mail?
Account holders name
Sales Order Number
E-mail address (biosculpturegel.com customer ID -- only necessary if the above information
is not known)
Order #(s) or description of each item in question
Bio Sculpture USA will be closed on the following days and public holidays:
January 1, 2016 – New Year’s Day (Friday)
May 30, 2016 – Memorial Day (Monday)
July 4, 2016 – Independence Day (Monday)
September 5, 2016 – Labor Day (Monday)
November 24, 2016 – Thanksgiving (Thursday)
November 25, 2016 – Thanksgiving (Friday)
December 23, 2016 – Christmas (Friday)
December 26, 2016 – Christmas Day (Monday)
Does Bio Sculpture USA offer any technical assistance or advice?
Bio Sculpture USA offers technical assistance by phone to Bio Sculpture USA certified
manicurists and cosmetologists at 1-(800) 770-4493.
United States of America Sales Only
Bio Sculpture USA accepts orders from billing addresses within the 50 states only.
No shipments can be made outside of the continental United States, Alaska, and Hawaii.
for more information.
Sales to End Users Only
Bio Sculpture USA, sells and ships professional gel products to end users only.
You may not purchase professional gel products for resale.
USA reserves the right to refuse or cancel orders of professional products purchased
for resale to the public or any professional market.
Proof of Purchase
Bio Sculpture USA will send a confirmation e-mail of your order. If you have not
included an e-mail address in your order, you will receive an invoice/receipt in
the same box as your products when your order is received.
Bio Sculpture USA has no minimum orders in the Professional or Personal Online Stores.
The purchase of a Basic Professional
is the minimum requirement to licensed manicurist or cosmologists
to open a "Professional" account to purchase gel products. A free eight hour training
class for one person is included with each Kit. If no gel products are ordered,
there will be no order requirements.
The estimated shipment date on your order is based on product availability, payment
processing time, and warehouse processing time. It does not include transit time.
Bio Sculpture USA does not begin order processing until it receives all the information
required and full payment.
Orders placed for in-stock items that are eligible for same day shipping must be
received before 1:00PM (PST) pending payment processing.
Please go to “My Account
” to view all your previous
orders (you must be signed in). From there, you can confirm if you placed a duplicate
order or not. If you see the duplicate order, please call Bio Sculpture USA Customer
Service. Your order can be cancelled as long as it has not yet been invoiced or
shipped. If duplicate orders have been shipped, obtain the tracking number(s) for
the order(s) you do not want and call the shipping carrier to refuse those shipments.
You will be refunded in full when those items are returned to Bio Sculpture USA.
Status of Orders
Please go to “My Account
” to view your order status
(you must be signed in).
Change online orders once submitted
Online orders cannot be changed once you have submitted payment. Contact us immediately
after placing the incorrect order to request a possible change.
I want to combine orders to save shipping costs?
Online orders cannot be combined. However, if you call before the orders are processed;
one shipping charge can be refunded with a 4% credit card fee.
How to change my Bio Sculpture USA login ID?
- Log in using your current login ID (or email) and password
- Click the My Account button located at the top right of the Bio Sculpture USA webpage
- Click Account Settings on the left
- Change your login ID by updating your Username or Email address accordingly
Does Bio Sculpture USA offer a “Personal Use” paper catalog?
No, our Personal Use Online Store is the only place to view product information.
Does Bio Sculpture USA offer a “Professional Use” paper catalog?
Yes, Bio Sculpture USA offers a “Professional Catalog” to professional manicurists
and cosmetologists. Click here to view and print the paper catalog.
What if an item is backordered?
If an item is found to be on backorder once the order has been placed, it will automatically
be placed on your backordered list. If you were already charged for the backorder
item you will be refunded for that specific item only. The remainder of the order
will be shipped (orders will not be held back if a products is backordered).
What if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with
your order. If all boxes have been delivered but you're still missing an item, check
through the packing material for small items that might have shifted during transit.
Please contact us
or call Bio Sculpture USA Customer
Service at 1-(800) 770-4493 if you're unable to locate an item.
How to use the Bio Sculpture USA shopping cart?
- Find the items you would like to purchase by using the appropriate navigation menu
- Click on the product picture to open the “shopping size options”
- Click "Add to Cart" for each item you want to purchase
- If you are purchasing more than one unit of an item, input the desired quantity
and click "Update Quantities"
- If you need to shop for more items, click "Continue Shopping"
- After you've added all the items you want to purchase to your shopping cart, you
can enter your shipping zip code and select a shipping method to view estimated
- The total charges are an estimate on this page and will be finalized in the next
step of the checkout process. If everything is to your satisfaction, click "Checkout"
- Next enter your desired billing and shipping information, including your credit
card details (you card will only be charged on the following page)
- After verifying everything, click "Place Order" to purchase the items. A confirmation
email will be sent to your email address.
The total order cost will include the price of the product on the day of shipping,
plus any applicable sales tax and shipping charges. Bio Sculpture USA reserves the
right to change prices for products displayed at the Bio Sculpture USA Online Store
at any time to correct pricing errors that appear on online.
How do I obtain “Personal Use” prices or shipping rates from Biosculpturegel.com?
Our website uses Live Data Inventory. All products, pricing and availability are
updated each time you refresh your web page. Orders can’t be made for out of stock
items. All ordering, price quotes, stock status, and shipping quotes must be obtained
online. We do not accept “personal use” orders by phone, fax or e-mail.
What is required to open an account as a professional?
The purchase of a Basic Professional
is the minimum requirement for a licensed manicurist or cosmologists
to open a “Professional” account to purchase gel products. A free eight hour training
class for one person is included with each Kit. If no gel products are ordered,
there will be no order requirements. How can I order products as a “Professional”
manicurist or cosmetologist?
There are several ways to order professional Bio Sculpture Gel products.
- Through an authorized Bio Sculpture USA consultant; go to “Locate My Consultant”
to find your area consultant details.
- Through ordering online at www.biosculpturegel.com. If you are a licensed professional
please register online and begin shopping after you have been approved by our customer
service department. Allow up to 24 hours for state board license verification and
- Call the Bio Sculpture USA Customer Service team directly; one of our friendly live
customer service representatives will be more than happy to assist immediately.
Call 1-(800) 770-4493 to place an order.
- Fax a complete list of products with your name, shipping address, and phone number
to (949) 837-8849
- E-mail a complete list of product with your name, shipping address, and phone number
Bio Sculpture USA Loyalty Rewards
How does the Bio Sculpture USA Loyalty Reward Program work?
Loyalty Rewards allows you to earn points for certain actions you take. Rewards are awarded based on making purchases
and customer actions such as submitting reviews, referring customers, etc.
Benefits of Loyalty Rewards for Registered Customers
Once you're certification registration form was received (after you attended a certification training class) you will be able to earn and accrue reward points,
which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience and just one of the ways we
thank you for being a loyal customer.
Earning Loyalty Reward Points
Points can currently be earned for the following actions:
- Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
Loyalty Reward Points Exchange Rates
The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency
for spending on future purchases.
Points and Values
- Earn 1%
For every 1000 Loyalty Reward Points accumulated, one will earn $10 cash back.
- Earn 2%
For every 1000 Loyalty Reward Points accumulated, one will earn $20 cash back.
- Earn 3%
For every 1000 Loyalty Reward Points accumulated, one will earn $30 cash back.
Loyalty Reward Points cannot be accumulated, if credit on file (for returned products) was used to complete a purchase. It can also not be used as a portion of the purchase
made with Loyalty Rewards or shipping costs or tax. Returns on purchases will be decremented against accumulated Loyalty Rewards.
Redeeming Loyalty Reward Points
You can redeem your Loyalty Reward Points at checkout or when placing an order over the phone. If you have accumulated enough rewards to redeem them you will have the
option of using rewards as one of the payment methods. The option to use Loyalty Reward Points, as well as your balance and the monetary equivalent of this balance, will
be shown to you in the Payment Method area of the checkout.
What is the cost to join the Loyalty Rewards Program?
Membership is absolutely free to all Bio Sculpture USA Certified Customers. If you have previously been certified and did not received your loyalty card by
Feb 28th, 2013 or if your online account has not been updated with your Loyalty Rewards information, please contact Bio Sculpture USA's Customer Service.
They can be reached at: 1-800-770-4493 Monday through Friday, 8am to 5pm PST (Pacific Standard Time) excluding holidays.
A Bio Sculpture Loyalty Card will automatically be e-mailed with all newly issued Bio Boot Camp Certification Certificate.
If you have not been Bio Sculpture USA certified, please contact our Bio Sculpture USA Training Department at 714-656-4360 with any questions on how to become certified, or to find out when the next available certification training class will be held in your area.
Minimum Loyalty Reward Points Required
No minimum balance will be required to redeem reward points. Please note: you'll still have to select another payment method if you do not have sufficient Loyalty Reward Points to cover
the cost of your purchase.
Will Shipping Fees and CA Taxes Earn Rewards?
No. When calculating the amount of rewards earned, the shipping fees & taxes are excluded.
Will One Earn Rewards on Discounted Products?
Yes. When calculating the amount of rewards earned, all items which have been discounted will also be included.
Conditions of Use of Bio Sculpture USA Loyalty Rewards
- Loyalty Rewards are only available to Bio Sculpture USA Certified manicurists and cosmetologists.
- Loyalty Rewards can only be collected, used and validated at Bio Sculpture USA.
- Rewards are non-refundable and cannot be transferred between members.
- Loyalty Rewards are non-transferable or exchangeable for cash under any circumstances.
- Loyalty Rewards will not be refunded for any cancelled or lost in transit order.
- When buying with Loyalty Reward Points you will still have to select another payment method if there is not enough Loyalty Reward Points to cover the cost of your purchase.
- When calculating the amount of points earned, shipping fees & taxes are excluded.
- Please note: we reserve the right to make changes to the above rates, rules and regulations at any time without prior notice. The rate shown on our websites "Loyalty Rewards" page will always be current.
- Bio Sculpture Loyalty Rewards membership can be discontinued at any time after 90 days' notice.
Is There a Place Where One Can Report a Problem or Make a Suggestion?
Please contact Bio Sculpture USA Customer Service with any questions. They can be reached at: 1-800-770-4493 Monday through Friday, 8am to 5pm PST (Pacific Standard Time) excluding holidays.
Bio Sculpture USA makes every effort to ship products within 24 hours. Please note
that shipping dates may change due to changes in supply. If product availability
changes, Bio Sculpture USA will contact you via email and provide a revised shipping
Bio Sculpture USA encourages you to contact the Customer Service team at 1 (800)
770-4493 for order status information if you did not receive an e-mail with revised
shipping information and a tracking #.
Given the popularity of some products, Bio Sculpture USA may restrict the number
of such items that you may purchase. Bio Sculpture USA reserves the right to change
quantities available for purchase at any time without notice.
Bio Sculpture USA makes every effort to supply you with the products you order.
However, there may be occasions when Bio Sculpture USA confirms orders and then
is notified that it cannot supply the quantities ordered. These occasions can include
when a specific product has been discontinued or a pricing error was found. Bio
Sculpture USA will contact you immediately to suggest alternative products that
might meet your needs. If you do not wish to order alternative products, Bio Sculpture
USA will cancel your order for those products or your full order depending on your
Does biosculpturegel.com offer a money back warranty?
Products may be returned for a refund within 5 days of the
invoice date. Exceptions are noted on the Return and Refund Policy
for products that are not refundable. A 26% restocking fee will apply for all refunds
on non-defective products. Professionals:
For Bio Sculpture Gel returns please
refer to the Gel Return Policy
Bio Sculpture UV Lamp warranty
Bio Sculpture USA offers a three month Limited Warranty against electrical defects
in materials and workmanship on Bio Sculpture UV Lamps sold and purchased within
the USA. If the purchased UV Lamp has any electrical defaults within the first three
months, please contact Bio Sculpture USA Customer Service at 1-(800) 770-4493 to
arrange for a replacement lamp and information on how to return the defective lamp.
You may also review
Bio Sculpture® International’s Limited Guarantee
on new UV Units, including its limitations and exclusions, before you purchase,
by clicking the appropriate link below.
By purchasing from Bio Sculpture USA, whether you place your order online or by
telephone, you acknowledge that you have had an opportunity to review Bio Sculpture
USA warranty terms, have done so to the degree you need to be familiar with them,
and you accept their terms and conditions, including the limitations, exclusions,
and disclaimers in them.
Bio Sculpture USA allows you to make your purchases using any of the payment methods
described below. Please read our policies carefully, especially with respect to
payment methods, before you place your order.
Credit, Debit, and Check Cards
Whether you order online or call in, your,
you may pay by credit, debit, or check card. Bio Sculpture USA will not bill your
credit card or process a transaction under your debit or check card until your order
Bio Sculpture USA accepts American Express, Discover, MasterCard, and Visa credit,
debit, or check cards associated with a billing address within the United States.
Click here* (link to “US Sales Only) for more information.
Debit and check cards have daily spending limits that may substantially delay the
processing of your order. Please make sure that your daily spending limit is higher
that your purchase total before placing your order.
Bio Sculpture USA requires the credit, debit, or check card security code for your
card for any telephone or online purchase to protect against the unauthorized use
of your card by other parties. The security code is an individual three- or four-digit
number specific to your card that may be printed on the face of your card above
the embossed account number (if American Express), or on the back of your card,
on the signature panel (if Visa, MasterCard, or Discover).
C.O.D. (Cash on Delivery)
Bio Sculpture USA does not send any products C.O.D. whether you purchase your products
online or by phone.
Security is a top priority at Bio Sculpture USA. When you submit sensitive information
via the website, your information is protected both online and offline.
Is it safe for me to use my credit card? What security features are in place to safeguard
Our site is equipped with Secure Socket technology (SSL). When you access www.biosculpturegel.com
you will notice that the URL changes to https://www.biosculpturegel.com after you
enter the website. The (s) after the (http) shows that the website and online store
is protected by SSL. Personal data you send us (name, company name, email address,
credit card information, etc.) is encrypted during the transmission process and
can only be decoded by Bio Sculpture USA.
Does Bio Sculpture Gel sell or release my personal information?
Bio Sculpture USA respects your privacy. We will not, under any circumstances, sell
or release your information to anyone without your express consent.
What can I do if I am having trouble with my shopping cart?
Shopping cart problems usually occur for one or more of the following reasons:
- Cookies are not enabled, or your browser is configured to block Bio Sculpture USA
NOTE: In some cases, the cookies on your computer may become corrupted. If you've
verified that biosculpturegel.com cookies are being accepted and you're still experiencing
problems with the shopping cart, please clear your cookies and cache close your
browser and try again.
- The computer you're using is behind a firewall
- The item you are trying to purchase is sold out, or there is a lesser quantity than
you wish to purchase.
- You are using a browser released prior to Internet Explorer 7.1
If all else fails, try closing all open programs and restart your computer, or try
from a different computer.
In addition to the price of your purchases, Bio Sculpture USA will charge sales
tax on orders to California residents based on your shipping address and the sales
tax rate in effect at the time your order is processed. If you call in your order;
the Bio Sculpture USA Sales Representative will provide an estimated dollar amount
of your order including tax and any applicable shipping charges at the time you
place your order. If the sales tax rate does change before the product is shipped,
the rate in effect at the time your order is invoiced will apply.
If you place your order on behalf of a tax-exempt organization or individual, please
call Bio Sculpture USA Customer Service at 1-(800) 770-4493. Be prepared to provide
proof of your “resellers permit”. The organization or individual name on the order
must exactly match the CA tax-exempt certificate.
How is a refund/credit applied? Does Bio Sculpture USA offer in-store credit?
Most credits will be charged back to the original method of payment within the refund
period. Yes, in-store credit is available per request.
Approximately how long will it be before a refund/credit actually appears on my credit/debit
It takes approximately two business days to process a credit back to your form of
payment and 2-3 business days for it to appear on your statement.
The shipping carrier has returned my order/package to Bio Sculpture USA. What happens
Once we receive the package, we'll credit you back in full, including any shipping
costs you may have paid. If you paid via check or money order, we'll send you a
check for the full amount.
A Return Merchandise Authorization number will then be automatically generated by
our system, and an e-mail notification will be sent to notify you of the returned
Bio Sculpture USA makes use of UPS shipping that offers convenient and trusted shipping
options. USPS options are available but ONLY after a required disclaimer for was
signed. All products are shipped from a central warehouse in Irvine, CA.
UPS Shipping Option
UPS Ground ZONE Map for Ground shipments from Orange County, California
- Ground Shipping: Products shipped via standard ground service is normally
delivered within 1- 5 business days after shipment depending on what zone you are
in. Please view map above for your zone to see transit time for your ground shipments.
- 3-Day Shipping: Products shipped via standard service are normally delivered
within 3 business days after shipment.
- 2nd Day Air: For an additional charge, Bio Sculpture USA offers this expedited
shipping option. Products shipped via two-day air service prior to 1:00 p.m. Pacific
time are normally delivered by or before 10:30 a.m. local time two business days
- Next Day Air: For an additional charge, Bio Sculpture USA offers this expedited
shipping option through UPS. Products shipped prior to 1:00 p.m. Pacific time via
Next Business Day Air service are normally delivered by or before10:30 a.m. local
time one business day after shipment.
- Next Day Air Saver: For an additional charge, Bio Sculpture USA offers this
expedited shipping option through UPS. Products shipped prior to 1:00 p.m. Pacific
time via Next Business Day Air Saver service are normally delivered by or before
5:30 p.m. local time one business day after shipment.
Signature is required for most deliveries:
USPS shipping options
Most of Bio Sculpture USA shipments
contain UV sensitive products. If you will not be at the shipping address to accept
delivery of your product, consider shipping the item to an address where someone
you trust will be available to sign for your package, or accept your package if
a signature is not required for the delivery. Once your order has been prepared
for shipment or has shipped, we are unable to change the shipping address. Title
and risk of loss to all products will pass to you on delivery. Please note that
for deliveries that require a signature, if you are willing to assume the risks
of delivering your order without a signature, you may authorize Bio Sculpture USA
to arrange for a delivery that does not require anyone to be at the delivery address.
Shipping & Delivery
section for details and applicable terms and conditions.
A required signature on the Disclaimer form seen below will be required before USPS
shipping options can be used. A Disclaimer needs to be agreed to and accepted before
USPS shipping options can be used.
USPS approximate delivery times are:
- USPS Express Service +/- 1-2 business days (overnight delivery to most U.S. addresses)
- USPS Priority Mail +/- 3 to 5 business days
- USPS Standard Post +/- 2 to 8 days business days
These quotes are NOT guaranteed by USPS or Bio Sculpture USA.
United States Postal Service (USPS) Disclaimer
Please be aware that although the United States Postal Service is sometimes a less
expensive method of shipping, we have experienced some problems with shipments (lost,
damaged, etc.). The United States postal service does not guarantee delivery time
nor does it provide tracking.
Please keep in mind that if you choose the United States Postal Service as your
method of shipping, Bio Sculpture USA will NOT be able to refund, reimburse or resend
packages that are lost or damaged.
We suggest our regular (UPS) United Parcel Service when at all possible for all
shipments to ensure recourse for lost or damaged packages. These methods of shipping
Return and Refund Policy
For Bio Sculpture Gel returns please refer to the Gel Return Policy
Always check your package upon arrival to verify the accuracy of products received.
If you are not satisfied with your Bio Sculpture USA products you will need to contact
Bio Sculpture USA Customer Service at 1-(800) 770-4493 in order to request a Return
Merchandise Authorization number and the address to send returns to. Returns without
an RMA or returned to the incorrect address will not be given credit.
For sealed products, you have five days from the time you receive your item(s) to
initiate a return. If the item is returnable and you send it back to us unopened
in the original box, Bio Sculpture USA will offer you a refund based on your original
method of payment. You must report the product to the Bio Sculpture USA warehouse
within 14 calendar days of the issuance of the RMA. All products must be packed
in the original, unmarked packaging including any accessories, manuals, documentation,
and registration that shipped with the product. Bio Sculpture Gel will assess a
26% restocking fee on any returned products. All products must be returned with
30 calendar days AFTER notification or no return will be accepted.
Please note Bio Sculpture USA does not offer returns or refunds on the non-sealed
- Products in nail polish bottles including Color Nail Polishes, Executive Base, Lavender
Base, Top Coat, Nail and Cuticle Softener/Remover, Nail and Cuticle Conditioner,
- Liquids such as Vitamin Dose, Aroma Therapy Oil, Anti-Fungal Pre-Treatment, Quick
Dry Spray, Cleanser, Sanitize, Soak Off.
- Hand and Body Lotion and Hand Wash.
- Used files, cutters, brushes, etc.
- Individual items from any Bio Sculpture Kits or Packs
There are no returns on anything after 5 days of invoice. Exceptions are at our
discretion, for unused and unopened merchandise only. Customers are responsible
for shipping cost on returned goods and a 26% restocking fee.
If Bio Sculpture USA shipped your order, and for some reason you refuse it, handling
and shipping charges will still apply. PLEASE ORDER CAREFULLY.
Note: Bio Sculpture USA recommends that you (1) use a carrier that offers
shipment tracking for all returns and (2) either insure your package for safe return
to Bio Sculpture USA or declare the full value of the shipment so that you are completely
protected if the shipment is lost or damaged in transit. If you choose not to (1)
use a carrier that offers tracking or (2) insure or declare the full value of the
product, you will be responsible for any loss or damage to the product during transit.
Gel Return Policy
Always open and check your gels upon receipt to verify the accuracy of the products
received. Gel products must be opened and stirred immediately upon receipt. Bio
Sculpture USA does not accept returns for products ordered incorrectly.
Placing an order for Gel from the Bio Sculpture USA store or by phone indicates
your acceptance and agreement to the store terms.
Please note; Bio Sculpture Gels will not be guaranteed if used in combination with
any other nail-care products.
- Missing, damaged in transit, or defective Gel Products should be reported
within 48 hours of delivery. A Return Merchandise Authorization number and the address
to return these products will be provided.
- Orders are double checked for accuracy, but human error can occur and mistakes can
happen so please check that the colors you ordered match the colors you received.
All orders placed over the phone will be repeated back to you as confirmation of
your order. Please make sure that the Customer Service Representative repeats the
same items and colors you ordered for accuracy.
- Replacement: Bio Sculpture USA, at its expense, will ship a replacement of
the same product. Bio Sculpture USA Customer Service Representatives will arrange
for the replacement and the damaged or defective products’ return.
- Verify all Gel Colors by matching the Color Gel # you received to the Bio
Sculpture Color Stix* (color swatch) BEFORE YOU OPEN the Gel jar seal.
- There are No Returns on opened Treatment and Color Gels.
- If you are unhappy with the Gel color received (do not open) or change your mind
on the color please call 1-(800) 770-4493 within 48 hours for a RMA #. (No returns
will be accepted after 48 hours for unopened gel). When the product is returned
because you changed your mind, you will be responsible for all shipping charges
incurred. When Bio Sculpture USA receives your products, you will receive a credit
on merchandise or you may select to replace it with another color or product of
your choice for same value. There are no cash refunds available on treatment or
Exceptions are at our discretion, for unused and unopened merchandise only. Customers
are responsible for shipping cost on returned goods and a 26% restocking fee.
- Instruction on how to pack products for Return;
Leaked or open Gel; How to make sure that the gel you are returning does not leak
out while in transit:
Open the gel jar and place a piece of plastic (or zip-lock bag) over the open jar
with the cap off. Screw the cap back on the jar over the plastic. The plastic between
the opening and the cap will prevent the gel from spilling out in the box while
- There are No Returns on any gel after 14 calendar days of invoice.
Damaged On Arrival (DOA)
Bio Sculpture USA products is considered DOA if it was damaged in transit (leaked,
broken). If you believe that your product is DOA, please call Bio Sculpture USA
Customer Service within 48 hours of receipt of your order. Bio Sculpture USA Customer
Service will determine whether the product is DOA.
Replacement: Bio Sculpture USA, at its expense, will ship a replacement of
the same product. A Bio Sculpture USA Customer Service Representative will arrange
for replacement and the DOA products’ return.
If Bio Sculpture USA Customer Service determines that a returned product is not
DOA, the product will be returned to you. If Bio Sculpture USA determines that you
have misrepresented a returned products’ condition and that the product is not DOA,
Bio Sculpture USA may impose a $50 handling fee.
Instruction on how to pack products for Return
Bio Sculpture USA reserves the right to request a card (Visa MasterCard, AMEX or
a Discover Card) to charge the handling and return shipping fee.
How to use your return label
- Please pack the damaged products you are returning in the same box you received
- Fill the box with the same packing peanuts or use paper towels or newspaper to secure
- Close the box securely with box tape.
- Place UPS return label on the box.
- Hand the box back to the UPS driver, or place it in a UPS drop box.
Peal the return label off and place it on the box, making sure that the barcode
is on a flat surface in order for UPS to scan the barcode (the name can be bent
over the edge of the box but not the barcode).
Other Terms and Conditions
Bio Sculpture USA is not responsible for typographical errors. Bio Sculpture USA
reserves the right to cancel any order you have placed if there was a typographical
error on the Bio Sculpture USA Store concerning the pricing or availability of any
item you ordered when you placed the order.
Bio Sculpture USA reserves the right to change the terms and conditions of sale
at any time without notice.
Bio Sculpture USA may make changes to any products or services offered at the Bio
Sculpture USA Store, or to the applicable prices for any such products or services,
at any time, without notice.
- Bio Sculpture USA reserves the right to do any of the following, at any time, without
notice: (1) to modify, suspend or terminate operation of or access to the Bio Sculpture
USA Store, or to any portion of the Bio Sculpture USA Store, for any reason; (2)
to modify or change the Bio Sculpture USA Store, or any portion of the Bio Sculpture
USA Store, and any applicable policies or terms; and (3) to interrupt the operation
of the Bio Sculpture USA Store, or any portion of the Bio Sculpture USA Store, as
necessary to perform routine or non-routine maintenance, error correction, or other
- To the extent permitted by law, all sales at the Bio Sculpture USA Store are governed
by California law, without giving effect to its conflict of law provisions.
- No Bio Sculpture USA employee or agent has the authority to vary any of the Bio
Sculpture USA Store policies or the terms and conditions governing any sale.
- If any of the aforementioned policies are held by a court or other tribunal of competent
jurisdiction to be void or unenforceable, such policy shall be limited or eliminated
to the minimum extent necessary and replaced with a valid provision that best embodies
the intent of the policy, so that the policies shall remain in full force and effect.
- Bio Sculpture USA’s failure to insist on or enforce strict performance of these
policies shall not be construed as a waiver by Bio Sculpture USA of any provision
or any right it has to enforce these policies, nor shall any course of conduct between
Bio Sculpture USA and you or any other party be deemed to modify any provision of
- These policies shall not be interpreted or construed to confer any rights or remedies
on any third parties.
- The Bio Sculpture USA Store provides access to Bio Sculpture USA data and, therefore,
may contain references or cross references to Bio Sculpture USA products and services
that are not announced in your country. Such reference does not imply that Bio Sculpture
in your country intends to announce such products, programs or services.